Deleting your account is permanent. Your scan history, health profile and household details cannot
be recovered afterwards, by you or by us.
Delete from inside the app
- Open ScanIn and sign in.
- Go to the Profile tab.
- Scroll to the bottom, to Delete account.
- Tap Delete account, then confirm Delete in the prompt.
The deletion happens immediately. You are signed out, and the copy of your data held on this phone is cleared at the same time.
Or request deletion here
If you no longer have the app installed, email support@tinyanglestudio.com from the email address on your account, with the subject “Delete my account”.
We acknowledge the request within 24 hours and complete the deletion within 7 days. We may ask you to confirm from that email address before we act, so that nobody else can delete your account.
What gets deleted
- Your login — email address and password.
- Your profile: display name, country, allergies, health conditions and dietary preferences.
- Household members you added, and everything recorded against them.
- Your entire scan history: barcodes, product names, dates, risk scores and the reasons behind them.
- Your daily summaries.
- Your plan, scan allowance and credit records.
- Any label photographs stored in your private area of our storage.
- The copy of all of the above held on your phone.
What we keep, and why
| What | Why | How long |
|---|---|---|
| Product facts added to the shared catalogue from scans — barcode, product name, ingredients, nutrition and allergen details | These describe a product, not a person. They are not linked to your account after deletion, and other users rely on them. | Indefinitely |
| Security and system records of significant actions | Needed to investigate abuse and to show that a deletion actually happened | Up to 12 months |
| Purchase and tax records, if you ever bought a paid plan | Required by accounting and tax law | As required by law, currently 8 years |
| Backups | Deleted data can persist in encrypted backups until they roll over | Up to 30 days |
Cancelling a paid subscription is separate. Deleting your ScanIn account does not cancel a
subscription bought through Google Play or the Apple App Store — cancel it in that store as well,
or you may continue to be charged.
Questions
Write to support@tinyanglestudio.com. Our Grievance Officer is Rupesh Pralhad Shinde, Director.